Why was my card declined?

There are many reasons why your card might be declined but for security reasons, we aren't able to see why exactly your card was declined. Instead, we've included a few of the most common reasons for card declines and what to do next below: 

• Your credit card-issuing bank may think the transaction is fraudulent (possibly because they are unfamiliar with us!). The best way to solve this is to give your bank a call (you can find their phone number on the back of your card) and tell them to allow all future transactions from Imperfect Foods, SPC. 
• There may be insufficient funds on a debit card. Please update your card on file to a credit card (recommended to avoid any service disruption) or ensure there are enough funds to cover future charges. For instructions on updating your card, click here. 
• You may have a new credit card number. If so, please log in to your account and update your credit card information. Or, if you have a new card, please make sure it is activated! If you reported your card lost or stolen, make sure you have your NEW credit card on file with us.
• Your card may have expired. If so, please log in to your account and update your credit card information.
• If you still aren't sure why your card was declined, reach out to your bank to ask.