If your card is declined, we'll send you a text message and an email letting you know that we ran into troubles and ask you to update your card as soon as possible. If you update your payment information and we're able to authorize your order total before the cutoff time listed in our message to you, you'll receive your box as normal! If you aren't able to update your card in time or we still have trouble processing the authorization for your order at the cutoff time we'll sadly have to cancel your order and we'll try again for your next scheduled order.
Articles in this section
- How does your pricing and billing work?
- How can I apply a credit to my order?
- How can I see my account balance?
- When will I be charged for my order?
- What happens if my card gets declined?
- Why was my card declined?
- How can I see if a credit applied to an order?
- How can I see if a coupon code or discount applied to my order?
- Where can I find the invoice for an order?
- How do I change my payment method?