You can get detailed instructions on how to return your packaging by going to your Account Page and clicking the pink Find out how button located alongside your impact stats!
Note: If you haven't received your first order, this button may not be visible. If this is the case, continue scrolling for more info!
You can also find detailed instructions below.
To return your gel packs and silver insulated liners to our Imperfect drivers:
- Clean off your used gel packs and silver insulated liners - we can only accept clean and thawed items that are free of tears and debris. We don't collect our new paper-based liners through our Packaging Return Program (PRP) primarily because they're one of the most commonly accepted items in recycling! For more information on these paper insulated liners, click here!
Currently, our drivers can only take back up to 5 of each of the following items: silver insulated liners, gel packs, and egg carton liners. If you have more than that, please hold on to them for a little while longer and leave them out during future deliveries! - The night before your delivery, place your thawed and dry gel packs and silver insulated liners where our drivers normally leave your Imperfect delivery
That's it! Our drivers will drop off your order and pick up your packaging, then return them to our warehouse, where we will work with a local partner to sanitize them thoroughly before reusing in future orders or recycling them if needed.
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