Can you answer my questions online via chat?

Yes — we do offer chat! Chat is a great way to quickly get answers to any questions that you have about your Imperfect box from our awesome customer care team. You can access us on chat during the hours listed below. Please note that hours are subject to change.

• Monday - Sunday: 8 am - 6 pm PST 

To chat with one of our wonderful customer care agents:

Step 1: Click the pink "Support" button on the bottom right corner of our website

Step 2: Type in a keyword and click the bar and click the magnifying glass

Step 3: If you don't see a result that can help you, click "Live chat" in the bottom right corner